iOS 隐私政策 / Privacy Policy

一、信息收集与用途

• 账号信息：邮箱地址、验证码验证信息、用户及登录标识，用于登录、身份验证和关联记录。通过 Apple 登录时，处理 Apple 返回的身份凭证及您授权提供的邮箱，支持隐藏邮箱。
• 您提交的内容：录音、音视频文件、文件名、时长、语言及转写、翻译、总结等结果，用于您选择的处理、云端保存、同步、导出和分享功能。实时转写会持续上传采集的音频。
• 交易与用量：订单、Apple 交易凭证、购买及退款状态、余额和使用记录，用于到账、计费及售后。付款由 Apple 处理，我们不获取银行卡号或支付密码。
• 设备与运行信息：应用安装标识、IP 地址、语言、功能使用记录、请求处理耗时和必要的错误记录，用于服务运行、安全和故障排查。这些记录可与您的账号关联。新人赠送使用 Apple 设备验证及领取状态防止重复领取；启用通知时处理推送所需的设备标识。
• 客服信息：您主动提供的邮箱、问题描述和诊断材料，以及客服邮件中附带的用户编号，用于回复与处理问题。

二、系统权限

• 麦克风：开始录音或实时转写时申请；您主动开始的录音可在后台或锁屏时继续，可随时暂停或结束。
• 文件与照片：通过系统选择器仅读取您选中的音视频文件。
• 通知：经您允许后发送任务状态提示；拒绝不影响在应用内查看结果。

您可在 iOS“设置”中管理权限，关闭后相应功能可能无法使用。复制和系统分享仅由您的操作触发。

三、第三方服务与分享

我们按您使用的功能向以下服务商提供必要信息，其中转写、翻译和总结涉及第三方 AI 处理；传送前取得您的明确同意，仅阅读本政策不会开始传送。单纯云端保存不会自动触发转写、翻译或总结。

• Apple：处理登录授权、交易凭证、设备验证及领取状态和通知所需信息，提供 Apple 登录、应用内购买、新人赠送验证与任务通知。
• 阿里云：保存您提交的文件和处理结果，处理邮箱及邮件内容以发送验证码，并通过百炼服务处理转写文本以生成总结。
• 火山引擎／豆包：处理您提交的音频或待翻译文本及语言设置，提供语音识别和翻译。

我们要求服务商按约定用途处理信息，并提供不低于本政策及适用规则要求的保护。我们不出售个人信息，不进行跨应用广告追踪，不自行将您的内容用于广告或训练面向其他用户的模型。

主动分享时，接收人可按您选择的权限访问内容；已被复制或下载的副本需由接收人另行管理。除上述服务、您的授权或法律规定的必要情形外，我们不向无关第三方提供或公开个人信息；依法转移信息时将告知您并要求接收方继续保护。

四、保存与安全

本机录音保存在您的设备中，我们的云端应用数据和文件存储位于中国大陆。您从其他地区使用云端服务时，信息会传至中国大陆；Apple 的相关处理可能涉及其他地区。新增依法需要告知或同意的跨境提供时，我们会履行相应程序。

账号及云端内容在提供服务所需期间保存；删除记录或账号后，移除或匿名化不再需要的信息。必要交易、安全记录及备份仅按相应用途和期限保留，到期清理；第三方必要留存适用其服务规则及法律义务。Apple 保存的设备新人领取标记不会随卸载或账号删除而重置。

我们采取加密传输、访问控制等合理措施保护信息，发生个人信息安全事件时依法补救和通知。

五、您的权利与删除账号

您可在应用中查看、导出和删除记录，或联系我们申请查询、复制、更正、删除个人信息。我们在必要身份核验后依法处理；无法满足的请求会说明原因。

您可在“我的 → 关于 → 隐私设置”点击“撤回同意”，停止新的内容发送及实时采音；已开始的处理可能继续，已送达的内容不会自动删除，需另行删除记录或账号。撤回后需重新同意才能使用业务功能，仍可阅读政策、联系客服和删除账号。

您可在“我的 → 账号与安全 → 删除账号”发起永久删除。完成后清理账号及云端数据，必要的匿名支付审计记录除外。本机录音默认保留，可另行删除。退出登录或卸载不等于删除账号，删除账号也不等于向 Apple 申请退款。

六、未成年人保护

本服务不以儿童为主要对象。未满十四周岁或当地规定更高同意年龄的用户，应经监护人知情同意后使用。监护人可联系我们处理未经必要同意提供的信息。

七、政策更新

本政策更新后会在本页标注日期。涉及信息用途、种类或您的权利等重大变化时，我们会适当通知，并在依法需要时重新取得同意。

八、联系我们

个人信息处理者：北京椰椰椰科技有限公司
隐私与客服邮箱：mail@yeyeye.vip
应用内入口：我的 → 关于 → 联系客服

1. Information and Purposes

• Account information: Email address, verification information, user and sign-in identifiers for authentication and linking your records. Sign in with Apple uses the credentials Apple returns and the email you authorize, including Hide My Email.
• Content you submit: Recordings, audio or video files, filenames, duration, language, and transcripts, translations, or summaries for the processing, cloud storage, syncing, export, and sharing you choose. Real-time transcription continuously uploads captured audio.
• Transactions and usage: Orders, Apple transaction data, purchase and refund status, balance, and usage records for crediting, billing, and support. Apple handles payment; we do not receive your card number or payment password.
• Device and operational information: App installation identifier, IP address, language, feature usage records, request processing times, and necessary error records for service operation, security, and troubleshooting. These records may be linked to your account. Welcome gifts use Apple device verification and claim status to prevent repeat claims. Enabling notifications requires a device identifier for delivery.
• Support information: The email address, issue descriptions, and diagnostic materials you choose to provide, together with the user ID included in support emails, so we can respond and help.

2. System Permissions

• Microphone: Requested when you start recording or real-time transcription. Recording you start may continue in the background or with the screen locked; you can pause or stop it.
• Files and photos: System pickers access only the audio or video files you select.
• Notifications: With your permission, we send task status alerts. You can still view results in the app if you decline.

Manage permissions in iOS Settings. Disabling a permission may prevent the corresponding feature from working. Copying and system sharing occur only when you choose them.

3. Service Providers and Sharing

We send necessary information to the following providers for the features you use. Transcription, translation, and summaries involve third-party AI processing. We obtain your explicit permission before sending information; reading this policy alone does not start a transfer. Cloud storage alone does not start transcription, translation, or summaries.

• Apple: Sign-in authorization, transaction data, device verification and claim status, and notification information for Sign in with Apple, in-app purchases, welcome gift verification, and task notifications.
• Alibaba Cloud: Stores submitted files and results, processes your email address and email content to deliver verification codes, and processes transcripts through Bailian to generate summaries.
• Volcengine / Doubao: Processes audio for speech recognition and text for translation, with the relevant language settings.

We require providers to process information for the agreed purposes and provide protection at least equal to this policy and applicable rules. We do not sell personal information, track you across apps for advertising, or use your content for advertising or to train models for other users.

When you share content, recipients can access it under the permissions you choose. Recipients manage any copies they save. Outside these services, your authorization, or necessary legal grounds, we do not provide information to unrelated parties or disclose it publicly. If information is legally transferred to another organization, we will notify you and require continued protection.

4. Storage and Security

Local recordings stay on your device. Our cloud application data and file storage are in mainland China; using cloud services from elsewhere transfers information there. Apple's processing may involve other regions. We will provide notice and obtain consent where required for new cross-border transfers.

We retain account information and cloud content as needed to provide the service, and remove or anonymize information no longer needed after record or account deletion. Necessary transaction and security records and backups are retained only for their applicable purposes and periods, then cleared. Providers' necessary retention follows their service rules and legal obligations. Apple's device welcome gift flag is not reset by uninstalling the app or deleting an account.

We protect information with reasonable measures, including encrypted transmission and access controls, and take remedial and notification steps required by law if a personal information security incident occurs.

5. Your Rights and Account Deletion

View, export, and delete records in the app, or contact us to request access, a copy, correction, or deletion of personal information. We handle requests under applicable law after necessary identity checks and explain any request we cannot fulfill.

Choose Withdraw Consent in My → About → Privacy Settings to stop new content transfers and live audio capture. Processing already started may continue, and delivered content is not automatically deleted; delete the relevant records or account separately. After withdrawal, app features require renewed agreement; policies, support, and account deletion remain accessible.

Initiate permanent deletion in My → Account and Security → Delete Account. Once completed, your account and cloud data are cleared, except for necessary anonymous payment audit records. Local recordings are kept by default and can be deleted separately. Signing out or uninstalling does not delete your account. Account deletion is not an Apple refund request.

6. Children and Minors

The service is not primarily directed at children. Users under 14, or a higher consent age required locally, should use it with a guardian's knowledge and consent. Guardians can contact us about information provided without the necessary consent.

7. Policy Updates

We show the date of updates on this page. For material changes to information purposes, categories, or your rights, we will provide appropriate notice and obtain renewed consent where required.

8. Contact Us

Personal information controller: Beijing Yeyeye Technology Co., Ltd. (北京椰椰椰科技有限公司)
Privacy and support email: mail@yeyeye.vip
In the app: My → About → Contact Support